Shipping and Refunds

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at hello@outsidetheboxsensory.com If your return is accepted, I will send instructions on how and where to send your package. Items returned to me without first requesting a return will not be accepted.

You can contact me for any return questions at hello@outsidetheboxsensory.com

Damages and issues

Please inspect your order upon receipt and contact me immediately if the item is defective or damaged or if you received the wrong item so that I can evaluate the issue and resolve it for you.

Exceptions / non-returnable items

Certain items like custom products (personalised or signed items) cannot be returned.

Unfortunately, I cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded using your original payment method within ten business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since I’ve approved your return, don't hesitate to Footer1contact me at hello@outsidetheboxsensory.com.